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Frequently Asked Questions
How have you adjusted your process to comply with COVID-19 restrictions?
Ti-zahn has always taken safety seriously. We have always incorporated sanitation practices in our workplace to prevent both bacterial and viral contaminants, including frequent hand-washing, and sanitizing all production surfaces daily.
One bag of tea seems bigger than the other.
Our teas are packed by weight, not volume, so you can find different blends of tea that look different even though both are 1 ounce.
What temperature of water should I use?
For tea preparation questions please look at the packaging from our Ti-zahn shop. If it does not answer your question please feel free to contact us through our contact form or the other ways listed there. We do suggest having a temperature setting-specific kettle for the best enjoyment, and we strongly recommend NOT using the microwave.
How much tea should I use per cup?
In general, ti-zahn recommends 1 teaspoon of tea per 8-ounce cup of water, but this can be altered to your specific tastes.
Where do you ship to?
We only ship within the United States, sorry! For any further questions on shipping check out our policies page. If you scroll all the way down any page on our website you will see a “Policies” button under the Support column. When you click on that button it will take you to an explanation of our policies at ti-zahn.
I have unanswered questions. What should I do?
No problem. Just send us an email directly to tizahnherbaltea@gmail.com or through the contact form. If you scroll all the way down any page on our website you will see a “Contact Us” button under the Support column. When you click on that button it will take you to the contact us form.
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