Ti-zahn has always taken safety seriously. We have always incorporated sanitation practices in our workplace to prevent both bacterial and viral contaminants, including frequent hand-washing, and sanitizing all production surfaces daily.

Our teas are packed by weight, not volume, so you can find different blends of tea that look different even though both are 1 ounce.

For tea preparation questions please look at the packaging from our Ti-zahn shop. If it does not answer your question please feel free to contact us through our contact form or the other ways listed there. We do suggest having a temperature setting-specific kettle for the best enjoyment, and we strongly recommend NOT using the microwave.

In general, ti-zahn recommends 1 teaspoon of tea per 8-ounce cup of water, but this can be altered to your specific tastes.

We only ship within the United States, sorry! For any further questions on shipping check out our policies page. If you scroll all the way down any page on our website you will see a “Policies” button under the Support column. When you click on that button it will take you to an explanation of our policies at ti-zahn.

No problem. Just send us an email directly to tizahnherbaltea@gmail.com or through the contact form. If you scroll all the way down any page on our website you will see a “Contact Us” button under the Support column. When you click on that button it will take you to the contact us form.